Shipping policy
Thank you for shopping with us. We are committed to processing and delivering your orders as smoothly as possible. Please review the information below to understand our shipping and delivery process.
Order Processing
Orders are typically processed within 5–12 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information when available.
Shipping & Delivery Times
Delivery times depend on your destination, shipping method, product availability, and carrier.
Estimated delivery times are:
- United States: 5–12 business days
- Canada: 7–15 business days
- United Kingdom: 5–12 business days
- Australia: 7–15 business days
- Other international destinations: 7–20 business days
Please note that these are estimated delivery times, not guaranteed delivery dates. Delays may occasionally occur because of weather, carrier disruptions, customs processing, holidays, or other circumstances outside our control.
Shipping Costs
Shipping charges are calculated and displayed at checkout based on your delivery address, selected shipping method, and order details.
From time to time, we may offer free shipping promotions or other shipping offers. Any applicable offer will be clearly displayed on our website or at checkout.
Order Tracking
Once your order has shipped, we will send you a shipping confirmation email with tracking information when tracking is available.
Please allow 24–72 hours for tracking information to update after your order has been shipped.
If your tracking information has not updated for several days, please contact our support team so we can assist you.
International Orders
For international orders, your package may be subject to customs clearance, import duties, taxes, or other fees imposed by the destination country.
Any customs duties, import taxes, or additional charges that may apply are the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also cause delays beyond the estimated delivery timeframe.
Shipping Delays
While we work with reliable shipping providers, we cannot guarantee exact delivery dates.
We are not responsible for delays caused by circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier disruptions
- Customs delays
- Public holidays
- Incorrect or incomplete shipping information
- Unforeseen transportation delays
If your order is significantly delayed, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your purchase.
If you provide an incorrect or incomplete address and the order has already been shipped, we may not be able to change the delivery address.
If a package is returned to us because of an incorrect address, additional shipping charges may apply before the order can be reshipped.
Lost, Missing, or Damaged Packages
If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local delivery carrier first.
If you believe your package has been lost or damaged during transit, please contact us as soon as possible with your order number and relevant details so we can investigate the issue.
Multiple Products in One Order
If your order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping requirements.
You may therefore receive multiple tracking numbers or packages for a single order.
Contact Us
If you have questions about your order or shipping, please contact our customer support team through the contact information provided on our website.
When contacting us about an order, please r order number so we can assist you more quickly.
We appreciate your business and thank you for choosing our store.include you